II PAWSE

A fuzzy companion to bridge the distance.

CONTEXT.

Academic Project
‍INF1602 - Fundamentals of UX

ROLE.

Wireframe & Prototype Designer
Graphic Lead

SKILLS.

User Research
Prototyping

TIME.

2024 Sep-Nov
( 3 months )

TEAM.

Emily Chu, Yizhen Zhou
Myra Li, Hailee Landuyt

TOOLS.

Figma
Procreate

PROBLEM.

Long-distance student couples strugglw with maintaining emotionally connected. Busy schedules, conflicting priorities, and the limits of digital tools often make communication feel routine or transactional. Over time, these challenges result in miscommunication, feelings of neglect, and decline in relationship satisfaction.

SOLUTION.

PAWSE is a pet companion that helps strengthen emotional connection by fostering asynchronous interactions through voice messages and oppertunities for intentional quality time.

Research.

__________________________________________________________________________________________________________________________________________________________________________

User Interviews

User interviews were conducted among 8 university students who are, or have been, in long-distance relationships.
We would further synthesize our findings from the intervoews to define our problem and narrow down our scope.

USER PAIN POINTS.

Conflicting Priorities and Misalignment

"Having a talk on the phone is probably relaxing [for her]. But for me, it's kind of like a job.”

“Another thing is, I want to play video games.”

Timezone and Scheduling Differences

“For about half the day, you cannot talk to him because he's sleeping."

"We talk during her night time, which is day time for me, which makes it not a good time to work."

Lack of Shared Platforms of Interest

“We used to send each other memes on IG [...] but he has deleted it since, so there's a loss of connection there.”

"He games with his friends a lot, but I'm not big on games."

INTERVIEW INSIGHTS.

Timezone Differences
& Demanding Schedules
Physical Distance &
Financial Constrains to Travel
Lack of Shared Interest or Common Platforms of Interest
Misaligned Priorities
& Academic Pressure
Limited Communication
& Risk of Miscommunication
Need to Feel Cared For
& Create New Memories

Define.

__________________________________________________________________________________________________________________________________________________________________________

PROBLEM STATEMENT.

Long-distance student couples need a means to sustain emotional closeness under conflicting schedules and different priorities because existing communication tools fail to provide a tangible or shared sense of presence, which leads to feelings of distance and neglect.

PERSONA.

Design & Ideation.

__________________________________________________________________________________________________________________________________________________________________________

Design Features

With insight from user interviews, we actively incorporated solutions into our app. Some were ideas that helped initiate the design, some came along during the process. Our solutions of the Focus Timer and Message Recorder reflected our design goals.

Focus Timer

Intentional shared time is gamified into treat rewards for shared pet.

Message Recorder

Imitating landline homeliness, voice messages allow asynchronous connection

DESIGN GOALS.

Allow both synchronous
& asynchronous communication
Physical artifact alongside app,
to serve as emotional anchor
App as shared pet-keeping experience, to drive mutual effort
Make academics a mutual goal,
rather than an obstacle
Features that actively create mementos of shared experiences
Allow intentional communication
without distractions

DESIGN PRICIPLES.

Easily Adaptable
Lightweight & Sustainable
Why a Physical Artifact?

The asynchronous nature of long-distance relationships often leaves partners craving a sense of togetherness. To address this, our early design concepts centered around a physical artifact that could convey signs of life from the other side, and serve as an emotional anchor, offering a tangible reminder of connection across time zones.

Iteration.

__________________________________________________________________________________________________________________________________________________________________________

Early Iterations

After a few drafts of low-fidelity wireframes, we finally narrowed down our functions to two: a Focus Timer that encouraged partners to intentionally put aside short periods of quality time, and a Message Recorder that displays messages upon returning home, like a voice machine for texts.

Usability Testing

We gathered usability testing feedback from three university students and an industry expert. Through testing, it is revealed that what we initially considered simplistic design actually appeared unclear. As a result, we shifted our focus to finding the right balance between clarity and intuitiveness.

Creative Strategy

For the visuals, our team wanted to create an app that felt warm, safe, and cozy,  just like home.

Reflection.

__________________________________________________________________________________________________________________________________________________________________________

Analysing meaning behind words
Interviews are encrypted bundles of precious information. As a designer, my role was less about collecting answers and more about decoding them, connecting patterns, and asking why those feelings or needs existed in the first place. This process has taught me to slow down, to sit with the ambiguity, and to translate vagueness into actionable insights.

You are the skills you build
Creativity and vision are crucial, but without the skills to bring them to life, ideas stay stuck. This project urges me continually develop my skills, in order to transform concepts into tangible designs.
Thanks for sticking around ☺
Get in touch through Resume↗ Linkedin↗ Instagram↗